Our latest infographic, “Happy Customers: A Win for Small Businesses!” examines the ways that customer service is coming to the forefront of the small business experience.
How can you foster that trust, especially as your business grows? Your business communication practices will need to be able to speak on your behalf.
On March 14, 2017, the Consumer Review Fairness Act (CRFA) took effect, laying out new rules for both businesses and consumers. Learn what it means for you.
Your retail return policy can have a big effect on your customer satisfaction and your store's profitability. Learn best ideas for your retail return policy. Read more
Some prospective customers have had negative experiences with independent contractors. Here are 5 tips for turning wary prospects into long-time customers.
During this webinar you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more
The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. Learn why.